Refund Policy & Return Policy
We appreciate your business. Unfortunately, once an order has shipped, we cannot accept returns or exchanges
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Damaged or Defective Products Damaged or defective products may be returned after contacting hawtchocolatellc@gmail.com. Please submit photo images of the damaged or defective product.
What if the tracking shows package was delivered but I didn’t receive my package?
When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Hawt Chocolate Hair Care is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
We recommend the receiver be available on the estimated date of arrival of the package or have the package delivered to a place of business or an alternate address where someone will be present.